How do LTL carriers find lost freight?

When a carrier is made aware that freight is missing (which may be referred to as "Complete" or "Partial Shortage"), the dock search begins. This task is typically handled by the destination terminal OS&D (Overages, Shortages and Damages) Department. A typical dock search process will include a combination of these steps:

When an LTL carrier is informed of a complete or partial shortage, the dock search starts at the destination terminal's OS&D department. The OS&D specialist will contact all terminals that handled the freight and, if not found, send a "BOLO" (Be On the Lookout) to all terminals in the network. Additional calls may be made to terminals where the freight will most likely be found. Clear descriptions, markings, logos, and shipment photos are helpful in this process. Carriers typically locate missing freight within 7-10 days, but it can take longer. If the shipment is still not found after two rounds of contact and BOLOs, it's time to file a claim.