Help! Is My Shipment Lost?
LTL freight is not shipped directly from origin to destination. Instead, it moves through a network of terminals in a "hub and spoke" system, increasing the risk of getting lost. The freight is transported between the terminals and must be unloaded and reloaded several times. For example, freight is taken from a central hub to local spoke terminals, then picked up and brought back to the hub to be moved to another trailer headed towards the shipment's final destination.
| Places freight can be lost |
Ways freight can get lost |
| At the local terminal where it was offloaded |
The freight may have been unloaded from the truck at the local terminal and left behind on the dock or in a storage trailer. |
| At a hub where it was offloaded |
It may have been unloaded at the hub but then mistakenly moved to the wrong area of the facility or loaded into the wrong trailer. |
| At a hub where it was reloaded after offloading |
At the hub, it may have been reloaded into the wrong trailer. |
| At the final destination point |
It may have reached the correct final shipping facility but was delivered to the wrong customer. |
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